Terms Of Service

ALLERGY WARNING

We have one dog in the house, and hairs might get into materials. We vacuum clean everything before shipping, but hairs may still be present. If you are very allergic to dogs it might not be best to commission us.

QUOTES

• Quotes do not hold a commission slot or agreement.
• Given Quote is valid for 60 days. Prices can change and so will your new quote.
• You will have to accept and pay the non-refundable down payment (percentages are in the price list) to get a commission slot.
• To get a quote please provide a clear and SFW 2-3 view reference sheet of your character.
• Measurement instructions will be sent after you accepted.
• Quotes are only open when stated on my webpage.

COMMISION

• We have the right to decline commissions.
• We have the right to decline commission even when they are paid when rules are broken.
• Discounts are on our behalf.
• Harassment, threats, whining, demanding and stalking behavior will NOT be tolerated.
• At the moments WE DO NOT DO: Moving jaws, any kind of padded fursuits, any kind of electronics.
• Commisions for small parts (tails, paws) may take longer because fur will be ordered with a bigger order.

PAYMENTS

• We only take payments through Paypal (worldwide) and Bank transfer for customers in the Netherlands.
• Paying everything at once is preffered. Payment plans can be discussed but won't be longer then two months.
• When receiving your quote and accepting, a non-refundable down payment is required within 7 days. The remaining amount has to be received within 14 days, unless discussed different.
• It is also possible to pay everything at once, OR pay the non-refundable down payment and after that the remaining amount.
• We recommend being financially ready to pay for a fursuit before submitting your quote. You must make your non-refundable down payment in order to hold a slot on the queue. If, for whatever reason, you do not want to continue the order, please let me know.
• We will not start working on anything until the costume is paid in full.

PERMISSION We will not work with anyone younger than 18. If you are younger than 18 please ask your parents or guardian to complete the order for you.

SHIPPING Quotes do include shipping in the Netherlands. For worldwide shipping please state your location for an exact shipping price. It is possible to pick up your suit, please let us know! Shipping international (outside NL) is usually more expensive and may take up to weeks. Keep in mind of customs for your package when it enters your country (outside europe). We make sure we ship everything protected, is something did happen to it please contact me for more information.

REFUNDS If you would like a refund and the costume has not been started on, you can be refunded everything except the down payment. If the costume has been started on you will get a refund according to how much work has been done. When a suit is complete it can't be refunded anymore.

SIZING

• A measurement form will be sent after you accepted and paid the non-refundable down payment
• Feet are based on shoes. You will need to provide you own shoes or we can get a pair.
• We are not responsible for non fitting feetpaws if shoes are bought to the given size.

DEADLINES We do not accept deadlines. If you need your suit for an event, order way before that event. Suits mostly take about 2 months to make.

CONCEPT ART

• A DIGITAL, CLEAR reference sheet is needed for us to correctly quote you.
• It must have 2-3 views of your character and must be SFW.
• NO SHADING.
• Please do not send us unclear, vague photographs or traditional ref sheets.
• you will *be blocked out from any future commission from me.
• Fur colors will be discussed after accepting and paying the non-refundable down payment.

PROGRESS PICTURES

• Preffered communication for progress pictures and overall communication is telegram.
• Pictures might also be posted to the facebook/instagram page.

REPAIR

• Upon receiving your costume any faults made by me I will fix immediately (see "warranty").
• We will charge for large repairs, material costs and a discussed fee depending on what has to be fixed.
• Small repairs like loose toe claws are usually free.
• Shipping costs will need to be paid by the customer.
• Please return your suit clean & washed!
• We won't handle any suits of people who are suspected of performing acts of sexual nature with their suits.

WARRANTY

• Our suits come with a 30 day (4 weeks) warranty on any mistake done by us.
• Warranty expires immediately when we suspect that acts of sexual nature have been performed or are possibly performed with the suit.
• If you damaged your suit and want it repaired see above.
• Any alterations that were not done by me in this period will void the warranty!
• Abuse damage is not covered in the warranty period.

*We have the right to change the TOS any time we want